Delivery & return terms

Last updated: 18 October 2026

Awaiting legal approval

This is a draft awaiting legal review; it will be replaced with approved text before launch.

1. Shipment

Once your order is prepared and shipped, the carrier and tracking number appear on your order page and in your email. Until PTT integration is ready, the store enters these manually; live tracking events are not shown.

2. Delivery fee

Delivery fees and estimates are shown at checkout.

3. Return period

You can notify us of a return (withdrawal) within 14 days of delivery.

4. Return shipping

Famelin pays return shipping. The return carrier and shipment code are emailed after your request is recorded.

5. Cancellation before shipment

You may request cancellation before shipment. Your request is sent to the store with urgent priority.

6. Refund

A request is not a refund. Refunds are initiated with store approval and completed after payment provider verification. The time to appear in your account depends on your bank.

7. Guest returns

For guest orders, request a secure link with the order number and email to submit a return request; no account is required.

Request a return Support

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